Return and Refund Policy

1. Introduction

This Return and Refund Policy ("Policy") outlines the terms and conditions for returns and refunds for services provided by Specialsbestsrec.world ("we", "our", or "us").

Please read this Policy carefully before making a purchase. By purchasing our services, you agree to be bound by this Policy.

This Policy complies with applicable United States consumer protection laws and is designed to meet the requirements of Google Ads and other advertising platforms.

2. Services Covered

This Policy applies to our online music lesson services, including:

• Individual music lessons (piano, guitar, ukulele, violin)
• Voice training and vocal technique instruction
• Music theory and solfeggio lessons
• Music school preparation courses
• Home recording and arrangement guidance
• Lesson packages and subscriptions

Note: Our services are digital and delivered online. Physical products are not sold through our website.

3. Consumer Rights

Under applicable United States consumer protection laws, you are entitled to certain rights and remedies if our services do not meet certain guarantees, including:

• The service is of acceptable quality
• The service is fit for the disclosed purpose
• The service matches the description provided
• The service is provided with due care and skill

These rights cannot be excluded or limited by this Policy.

4. Refund Eligibility

4.1 General Refund Conditions

We will provide a refund in the following circumstances:

• The service is not provided as described
• The service has a major failure that cannot be remedied
• We cancel or are unable to provide the service
• You cancel a booking with required notice as specified in our Terms of Service
• We are unable to reschedule a cancelled lesson within a reasonable time

4.2 Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

• Change of mind after the service has commenced
• Failure to attend scheduled lessons without proper cancellation notice
• Dissatisfaction with teaching style or instructor without providing reasonable opportunity for alternative arrangements
• Inability to participate due to technical issues that are not our responsibility
• Lessons already completed or partially completed

5. Refund Process

5.1 Requesting a Refund

To request a refund, please contact us using the information provided in the "Contact Us" section below. Your refund request should include:

• Your name and account information
• Purchase date and transaction reference
• Reason for the refund request
• Any relevant supporting documentation

5.2 Refund Review

We will review your refund request within 5 business days of receipt. We may contact you for additional information if necessary.

5.3 Refund Approval and Processing

If your refund request is approved:

• We will process the refund within 10 business days of approval
• Refunds will be issued to the original payment method used for the purchase
• You will receive a confirmation email when the refund is processed
• The refund amount may be prorated for partially completed services

6. Cancellation Policy

6.1 Lesson Cancellation

You may cancel or reschedule a scheduled lesson with at least 24 hours' notice without penalty. Cancellations with less than 24 hours' notice may result in forfeiture of the lesson fee, at our discretion.

6.2 Package Cancellation

If you purchase a lesson package, you may cancel unused lessons within 7 days of purchase for a full refund, provided no lessons have been completed. After 7 days or if lessons have commenced, refunds will be prorated based on lessons completed.

6.3 Subscription Cancellation

If you have a subscription service, you may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to services until the end of the paid period.

7. Refund Amounts

7.1 Full Refunds

Full refunds will be provided when:

• The service is cancelled by us before commencement
• The service has a major failure that cannot be remedied
• You cancel within the cancellation period specified in this Policy

7.2 Partial Refunds

Partial refunds may be provided when:

• Only part of a service package has been completed
• A minor failure occurs that can be partially remedied
• Lessons are cancelled with insufficient notice

The refund amount will be calculated based on the proportion of services not yet provided.

8. Processing Time

Refund processing times are as follows:

• Review period: 5 business days from request receipt
• Processing period: 10 business days after approval
• Credit card refunds: May take an additional 5-10 business days to appear on your statement, depending on your financial institution

9. Chargebacks

If you dispute a charge with your credit card provider (chargeback), we may suspend your account pending resolution of the dispute. We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.

10. Service Credits

In some circumstances, instead of a refund, we may offer service credits that can be used toward future lessons or services. Service credits:

• Are valid for 12 months from the date of issue
• Cannot be exchanged for cash
• Cannot be transferred to another account
• Are subject to availability of services

11. Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of medical emergencies, family emergencies, or other serious situations, we will work with you to find an appropriate solution, which may include:

• Extended rescheduling periods
• Service credits
• Partial or full refunds at our discretion

Please contact us as soon as possible if you experience exceptional circumstances that prevent you from using our services.

12. Contact Us

If you have any questions about this Return and Refund Policy or wish to request a refund, please contact us:

• Address: 1008 N 5th St, Minneapolis, MN 55411, United States
• Phone: +16127882545
• Website: Specialsbestsrec.world

13. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. We will notify you of any material changes by posting the updated Policy on this page and updating the "Last Updated" date.

Changes to this Policy will not affect refund requests submitted before the effective date of the changes.

14. Dispute Resolution

If you are not satisfied with our resolution of your refund request, you may:

• Contact your state consumer protection agency
• Seek assistance from the Federal Trade Commission (FTC)
• File a complaint with the appropriate regulatory authority

Last Updated: December 2024